![]() ![]() I used VirtualBox, created a new Virtual Image, changed the settings to boot from Recovery1.iso.Created an ISO image of both recovery discs (Recovery1.iso and Recovery2.iso).To test the theory of damaged recovery discs (even though the first disc boots fine), I used my main desktop computer and did the following: I did a full hard drive erase, without any partition. I spent hours looking up on this forum, on Google in general and it seems that a few people has experienced this, but no one can provide a solid answer as to what the problem is, EXCEPT, that the recovery discs may be damaged, or the hard drive needs to be formatted, or needs to be free of partition. Why am I not able to click on "Completely Restore System to Factory Defaults", this is absurd. > Exit > The only option that I can click on. > Restore Operating System and Retain User Data > Greyed out, can't select it > Completely Restore System to Factory Defaults > Greyed out, can't select it When the eRecovery Management screen shows up, I'm asked to "Select Restore Type". I securely erased the drives, connected an external DVD drive, and booted from the first recovery disk. Now, those computers are outdated and need to be sent for resale. When I bought 3 Acer Aspire REVO about 4 years ago, I made sure to create the recovery DVDs, because I knew I was going to wipe the drives and install Windows XP instead (they came pre-loaded with VISTA). ![]() I have found many articles about problems with the eRecovery Management tool but still couldn't find an answer to my problem. ![]()
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